How can we help?
Most answers are below. If yours isn't, write to us: a person reads every message and replies by email within one business day.
Common questions
I can't sign in
Use Forgot password on the sign-in page and we'll email you a reset link. If it hasn't arrived after a few minutes, check your spam folder. If you signed up with Google, use Continue with Google instead of a password.
How do I add someone to my team?
An owner or admin invites them by email under Settings → Organization. They get a link to join your firm. Each teammate is a seat on your plan; see Pricing.
How do I update my card, see invoices, or cancel?
The firm's owner goes to Settings → Billing and chooses Manage billing, which opens our secure billing portal. If you'd rather cancel by talking to a person, write to us below. There's no fee to leave.
Can I get all my data out?
Yes, any time. Settings → Data → Export firm data downloads everything your firm has stored: CSV files plus your documents.
Is there a phone app?
ClaimCompass installs straight from the browser, with no app store needed. On iPhone, open it in Safari, tap Share, then Add to Home Screen. On Android, open it in Chrome and choose Install app from the menu.
We're moving from another system
We migrate your claims for free. Read how it works on the Migration page, or send us your export and we'll tell you what carries over.
How is our data protected?
Encryption, per-firm isolation, role-based access and a full audit trail. The details are on the Security page.
Write to us
Can't sign in, or not a customer yet? Use this form. Include your firm name so we can find your account.